Troubleshoot sign-in, loading, and save errors
Try a short recovery checklist, then report the details if the problem continues.
Written By Kishan
Last updated 8 days ago
A quick check can resolve many temporary sign-in, loading, and save problems. If it does not, gather the details the team will need to reproduce the issue.
Try these steps
- Confirm your internet connection and reload the page once.
- Use the same sign-in method or wallet you normally use.
- Finish any pending wallet or identity prompt.
- Check required fields, links, dates, and permissions before saving again.
- Open dApp.ing in a current browser window without stale preview tabs.
- If one page fails, copy its production URL and note the action that caused it.
While troubleshooting
Wait for a save to finish before submitting again, and use the sign-in method connected to your existing profile. Keep seed phrases, private keys, passwords, session data, and identity documents private.
Report a reproducible issue
Include the page URL, approximate time, expected result, actual result, browser and device, and a screenshot with sensitive details removed.